Consumer
Consumer Debt Collection
Consumer Debt Collection
At Trueline Debt Solutions, we know that debt collection is more than numbers on a balance sheet—it’s about people, relationships, and trust. Recovering consumer debt can feel overwhelming for creditors, but with the right partner, the process becomes clear, professional, and respectful. That’s where we come in.
Our team is made up of specialists who truly understand the unique challenges of consumer debt. We stay up to date on all the laws, regulations, and requirements that guide the collection process, so you can feel confident knowing your accounts are being handled responsibly.
We believe debt recovery shouldn’t damage relationships—it should protect them. That’s why our strategies are designed to recover what’s owed while keeping the door open for positive future interactions between you and your customers.
With advanced tools, clear communication, and a people-first approach, Trueline Debt Solutions delivers results you can count on while making sure your reputation stays strong.
How do you want us to help you?
Proactive Customer Outreach
At Trueline Debt Solutions, we believe that the best way to manage overdue accounts is to act early. Our Early Intervention program offers a cost-effective solution for handling past-due receivables before they escalate into defaults. By reaching out to customers in the early stages, we encourage them to settle balances quickly—helping them avoid negative credit impacts while saving you time and resources.
Benefits of early intervention
- No flat-rate fees
- No contingency fees paid
- Higher response rates
- Faster resolution of overdue balances
- Preserves customer goodwill
- Smooth, automatic rollover to full collections when needed
1st Party Collections (BPO)
1st Party Collections as BPO allows businesses to outsource their receivables management while keeping the process customer-friendly and brand-aligned. Our team acts as an extension of your company, engaging with customers in your name to encourage timely payments without damaging relationships.
By leveraging specialized staff, advanced technology, and proven strategies, 1st Party Collections outsourcing reduces internal workload, lowers costs, and improves recovery rates—all while maintaining the integrity of your brand.
This approach transforms collections into a customer care function, focusing on diplomacy, early intervention, and compliance, ensuring that overdue accounts are resolved while protecting long-term business relationships.
benefits of 1st party BPO
Reduces internal operational costs.
Acts as an extension of your brand and customer service.
Improves recovery rates through professional outreach.
Ensures compliance with debt collection regulations.
Preserves and strengthens customer relationships.
Frees up internal staff to focus on core business activities.
Provides access to skilled professionals and advanced technology.
Enhances cash flow with faster resolution of overdue accounts.
Scales easily to match business growth and volume.
Offers consistent reporting and transparency on account status.
Collections
At Trueline Debt Solutions, our team of highly skilled negotiators is driven by expertise, commitment, and a strong sense of responsibility. We understand that successful debt recovery requires more than persistence—it requires diplomacy, professionalism, and a clear understanding of both individual and business circumstances.
By combining the right people with the right systems, we deliver tailored strategies that maximize recovery while protecting and enhancing the reputation of your brand.
For accounts that cannot be resolved amicably, and with your authorization, we seamlessly escalate matters to our specialized tracing and legal teams. These experts assess which accounts are most suitable for legal action and guide them through the appropriate processes. Each case is then managed with accountability and precision, ensuring it reaches the most effective resolution possible.
Legal
In-House Counsel – Legal Support Made Simple
Sometimes a claim needs a little extra legal weight behind it. That’s where our in-house counsel steps in. Instead of sending you off to a separate firm, we handle it all under one roof—keeping the process simple, cost-effective, and stress-free. The best part? There’s no increase in contingency rates. Our legal team continues working with your customer in a respectful but firm way, encouraging resolution without unnecessary complications.
Keeping You in the Loop
We know how important it is for you to stay informed. That’s why every claim—whether local or international—gets personalized attention. You’ll receive regular updates, feedback, and clear guidance so you always know where things stand. No surprises, just transparency and peace of mind.
Trusted Global Attorney Network and world wide services
If your claim falls outside our immediate reach, you’re still covered. Over the last 25 years, we’ve built a trusted worldwide network of creditor’s rights attorneys. These partners share our values and standards, giving you access to quality legal representation across the globe—without adding to your costs.
One Team, One Process
What makes us different is that our attorney network isn’t just a list of outside contacts—it’s an extension of our team. Every case placed through the network is managed as closely as if it were still in-house. Thanks to our Case Management System, you won’t have to juggle multiple parties or chase down updates. We remain your single point of contact, guiding your claim from start to finish.